F.A.Q.       ... frequently asked questions ... Questions

1: How can I install Public ShareFolder as Windows® service?

2: Can I install Public ShareFolder Server also on a Windows® Terminalserver?

3: Does Public ShareFolder also work with different Outlook® versions (Outlook® 98 - Outlook® 2002 and Outlook® 2003) in one network?

4: Can't connect to server. What can I do? (generally information)

5: "Can't connect to server": After click on "list" the Combobox is empty, although the Combobox can be opened.

6: “Can´t connect to server”. Error message: The file cannot be opend. Element was not found.

7: “Can´t connect to server”. Error message: "The Public ShareFolder User is unknown!" "The Public ShareFolder Password ist wrong!".

8: „Can´t connect to server“: Error number: "8000401a (DCOM)"

9: „Can´t connect to server“: Error number: "800706ba (DCOM)"

10: "Can't connect to server": Error number: "80070005" or "80080005" (DCOM)

11: Does Public ShareFolder also works with an Exchange server in a network?

12: Which Ports use Public ShareFolder?

13: Can the Public ShareFolder Server also be installed over a remote access?

14: By the start of the server I get the Error message: "WGF32 of modules occurs a problem and must be terminated."

15: When I open Outlook® I get the error message: "The reminder service cannot be called. The folder "Reminder" is missing."

16: Public ShareFolder cannot be added over the services and/or Data/Datafile Management, because it is not listed here. The installation was successful without any errors?

17: When selecting the "Public Folder" the error message comes: “The folder can not be open”. The file “D:\Office\Outlook\outlook.pst” cannot be accessed, because it was changed by another process. Close all all Mail applications and start it new.

18: The Client of Public ShareFolder was complete deinstalled. When start Outlook® I get an error message that the server cannot be connected. How can I deinstall the client completely?

19: Is it possible to select a „Public contact folder“ to add an email address if I click on the “To” field?

20: I cannot delete items in the "Public Folder", although I have the right to delete.

21: How can I recognize in the "Public Folder", who created an item?

22: How can I exclude generally an email account in Outlook® 2000 from the receipt of emails?

23: How does Public ShareFolder works? Is it a synchronisation program or an add in?

24: Does Public ShareFolder support also a sharing of Outlook® Express datas?

25: Is it possible to hide complete Public Folders with Public Sharefolder?

26: Microsoft Outlook-2003 / Microsoft Outlook-2007 error message: "To much searchfolders"

27: Can I purchase this product also over wholeseller?

28: What are the cost for updates? Is the payment a yearly fee?

29: How does it look with advancements?

30: Does Public ShareFolder run with all Outlook®/Windows® versions? Does it also works in a "mixed" Outlook®/ Windows® network?

31: How can a Handheld (Compaq Ipaq, Palm, Windows®CE) be merged and which settings must be met?

32: How many licenses are necessary, so that 4 workstations with Outlook® can access the same PST fil (all with same rights)? Are only 1 user (1 license) necessarily?

33: Can calendar, contacts or any other folders be administered with reading and writing rights?

34: Can I close a "Public Folder" also for a single user?

35: Which is the difference between Public ShareFolder and NetFolders?

36: What settings do I have to change for using Public ShareFolder with Windows 2003 Server SP1 or Windows 2003 Server R2 (Windows 2008 Server) till the Version 1.3 of Public ShareFolder?

37: Does Public ShareFolder works also in the "Internet Mail Only” mode? (only for Outlook® 98 or Outlook® 2000).

38: Must be the "Public Sharefolder client" also be installed on the "Public ShareFolder server"?

39: The reminder function is not supported in the "Public Folder"? Why?

40: Is it possible to send internal mails with Public ShareFolder?

41: How does Public ShareFolder behaves with the SP2 security update of Outlook® 2000?

42: Before I install the full version, do I have to install first the demo version?

43: When I click on “send” I get the error message: “For the transmission of messages no service is available” (only Outlook® 98 and Outlook® 2000).

44: What is the meaning of the Public Sharefolder (PSF) error message: "Error 8004010f — Get Stored Failed."?

45:  

46: What is the meaning of the PSF error message? “0x800F0103 store is unknown”

47: What is the meaning of the error message? 0x8xxxxxx// Get store failed!

48: What is the meaning of the error message? "The configuration data is incomplete. Please configure the service and restart Outlook®."

49: What is the meaning of the error message? 0x800F0001 / no license entered.

50: What is the meaning of the error message: “0x800F0002 / bad license entered”?

51: What is the meaning of the error message: “0x800F0003 / demo timeout reached”?

52: What is the meaning of the error message: “0x800F0004 / license expired”?

53: What is the meaning of the error message: ”0x800F0005 / connection limit”?

54: What is the meaning of the error message: “0x800F0007 / blacklisted serial”

55: Is it possible to hide “private” marked dates in the calendar?

56: How can I test my DCOM settings?

57: How can I automatically backup the "server PST" file on the server?

58: Where are the user names and user passwords for Public Sharefolder are stored?
How do I move the the Public ShareFolder Server and database to a new computer?

59: Can I see the "Outlook® today" to side of the Public ShareFolders folders also on the Client side?

60: Outlook® shows under file/data file management for Public ShareFolder "not available". Is there an error with the configuration?

61: How to backup Public ShareFolder settings and the "Outlook server" PST?
Is there a way of automatically shutting down Outlook - for backup, and restarting?

62: I am not able to see the folder list in Public ShareFolder Server, as special if Microsoft Exchange Server is/was installed on the server machine: "Folder can´t be shared"

63: Why does Outlook 2003 not start after I installed Public ShareFolder as Windows service?

64: 

65: Which settings have to be changed in a Firewall, if Public ShareFolder is blocked (DCOM Ports)?

66: Will Public SyncTool support a synchronization between mobile devices and Public Share Folders?

67: 

68: How to send and recieve emails in a Public Folder? (How to share the same email account in a central public inbox?)

69: How to change the name of "Outlook: Personal Folder" to "Outlook: Public Folder" in Public ShareFolder?

70: How to solve the problem with the message: "The maximum numbers of licenses is reached"? But I am sure, I have enough/more licenses then connected users.

71: Error message: "Unable to display the folder. One or more parameters values are not valid" or Outlok freeze after you click on Calendar or Contacts. Reason => The Google Desktop search is installed.

72: How to use Public ShareFolder, if Windows Vista is installed in the network?

73: Public ShareFolder Server 1.4 on Windows XP Home. How to configure the clients to avoid access denied?

74: I loose regulary my connection to the "server" and get the error 80010108.

75: How to move one Public ShareFolder client from one PC to another?

76: 

77: How to synchronize Microsoft Outlook with the Public SyncTool every "x-minutes?"

78: How can I open Outlook with different profiles as special for notebooks (offline/Onlie profile)?

79: What is the meaning of the error message: "80040154"

80: What is the meaning of the error message: "8001010d"

81: What is the meaning of the error number: "80040155"

82: 

83: What is the meaning of the error message 80040153 (0x80040153)?

84: I get the error message: The set of folders cannot be opened. Get store failed! 80040605

85: What is the meaning of the error number: 80004005

86: Microsoft Outlook 2007 does not close and must be terminated with the Task Manager.

87: When I make changes in a shared folder from a one specific client, the folder don't update on that client.

88: Microsoft Outlook 2007 downloads new e-mails but does not show them.